EZ Signature (EZ SIGNATURE PTY LTD, ABN – 98 679 829 264) 

Ez Signature Refund Policy
At Ez Signature, we strive for customer satisfaction. We understand that sometimes a product might not be the perfect fit, and we want to make the refund process as straightforward as possible.

30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new subscription plans purchased directly through our website (Ez Signature). If you are not fully satisfied with our service within the first 30 days of your initial subscription date, you may request a full refund of your purchase price. This guarantee applies to the initial term of your subscription only.

 Exceptions to the 30-Day Guarantee
Monthly Plans: Monthly subscription plans are not eligible for refunds, except where required by law in the European Union and Brazil, as follows:

• Brazil: 7-day cancellation window for both annual and monthly plans.
• European Union: 14-day cancellation window for both annual and monthly plans.
• Purchases through Third Parties: If you purchased your Ez Signature subscription through a third-party reseller or platform, their specific refund policies will apply. Please consult with them directly.
• Renewals: This refund policy does not apply to subscription renewals.
• Account Downgrade: Downgrading your account to a free plan or a lower tier plan does not automatically trigger a refund.

How to Request a Refund
To request a refund within the eligible period:

• Cancel your Subscription: You must first cancel your Ez Signature subscription. This can usually be done through your account settings page. Specific instructions will be available in your user dashboard.
• Submit a Refund Request: Once your subscription is cancelled, submit a formal refund request through our support portal or by contacting our customer support team via email at [email protected] within the applicable 30-day period. Please include the following information:
  o Your full name
  o Your account email address
  o Date of purchase
  o Reason for refund request (optional, but helpful for us to improve)

Refund Review and Approval
All refund requests are subject to review to ensure they are made within the 30 calendar days window (or the applicable statutory window for EU and Brazil) and that the account has not violated the terms of service.
Refunds may be denied if:
• The request is made outside of the eligible refund window.
• Your account has violated our terms of service.
• The refund request falls under an exception to this policy.

Refund Process and Timeframe

• Method: Approved refunds will be processed to the original payment method used for the purchase. We cannot process refunds with a different payment method.
• Credit Card Surcharge: Please note that for credit/debit card payments, a surcharge of 1.75% + 30 cents will be deducted from the total purchase amount to cover the fees charged to us by the card processing company. This applies to Visa, and Mastercard only. American Express cards or Pay-in-4 Fees may be higher. This is the only fee that will be applied to the refund. No other fees will be deducted.
• Timing: After we have approved your refund request, please allow the following time frame for the refund to appear in your account.
   – Credit/Debit Card: 5-10 business days
  – Other Payment Methods: Processing times may vary based on the method. We’ll provide an estimated time with your refund confirmation.

Important Notes
• Cancelling your subscription may result in the loss of access to your documents and account features once the subscription period has ended. Make sure to download necessary data before cancelling. Once the subscription has been cancelled, we may not be able to restore your account, and related data will be lost.
• This policy is subject to change without any prior notice. We encourage you to review the current policy on our website for the most updated information and it’s youre responsibility to do so.

Contact Us
If you have any questions about our refund policy, please contact our customer support team at [email protected].